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Essential Steps to Become a Successful Small Business

Essential Steps to Become a Successful Small Business

Essential Steps to Become a Successful Small Business
7
Sep 2019
27
Jul 2026

Around 50 percent of businesses will close their doors before their 10th anniversary. Rates of survival are different depending on the industry you’re in. Every successful small business takes some essential steps. If you want to drive success for your business, follow these tips.

Focus on Your Clients

No business can survive and thrive without customers. By focusing on your customers, you’ll deliver great service and delight them every time. Over time, this means better relationships with your clients. In turn, they’ll buy more and they’ll tell their friends about your business.

Make Marketing a Priority

Nobody can work with your business if they don’t know you exist. That’s why marketing efforts are so vital to small businesses. Invest in a marketing plan and get the word out. Ask your customers to give you a review, or use social media to promote your brand.

Hire the Right People

Working with the right team is another essential step for any small business owner to take. If your people are dedicated and passionate, they’re ready to help your business grow. They’ll also be able to deliver better products and services to your customers. A team that’s ready to go the extra mile is one that’s headed for success.

Use Technology to Grow

Whether it’s a mobile app or a new cloud server, the right technology can help your business grow. Successful small businesses use programs and devices that help them delight customers.The technology could help you cut costs and deliver faster service to your clients.

Find the Right Funding Options

Hiring an employee, buying the right technology, and implementing a marketing plan all cost money. Successful small business owners leverage alternative financing like small business loans or MCA to make it all possible.Discover more about merchant cash advances and other alternative funding options. One of them could provide your business with the funds you need to thrive in 2019.

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5 Ways to Build Engaging Relationships with Your Clients

It shouldn’t come as a surprise that you need to build trust with your clients to drive sales. People buy from companies they trust, and you have to earn that trust. For most companies, that means building engaging relationships with clients over time. The more you interact with the client, the more opportunities you have to convince them to trust you.Building relationships is easier said than done. These five methods could help you engage with your clients on a deeper level.

Ask Questions and Get Answers

When was the last time you took a customer survey? Companies shouldn’t shy away from getting feedback from their clients. Ask the people you work with what you do well and where you can improve. It’s important to put that feedback into action. When your clients see you’re listening, they’ll feel their input really matters.

Go Above and Beyond

When you receive exceptional service, it stands out in your mind. You should aim to exceed your clients’ expectations at every turn. By doing so, you show how important the client is to you.

Communicate and Connect to Build Engaging Relationships

Have you ever watched a video or read an article, and thought, “This client needs to see this”? You should attend to clients’ needs this way. It’s part of communicating and connecting with people on a human level. By sharing content or sending an email to check-in, you can more easily build engaging relationships with your clients.

Show Appreciation

Everyone likes to feel important, and your clients are important to you. Show your appreciation by providing a loyalty program or a special offer.

Remember Patience is a Virtue

Today’s customers don’t like being pitched to, so cultivate patience instead. A client may not be ready to buy today. They may need more information. That’s okay. You can support them by answering questions and sharing information. By being helpful, not pushy, you’ll build trust and relationships with your clients.

Finance Your Relationship-Building Program

Building relationships drives sales and company growth. Conducting a survey or starting a loyalty program can cost though. Learn how a merchant cash advance could help you build better relationships.

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July 22, 2026
September 20, 2026

How to Build a Cash Flow Cushion for Your Business

Ask most Canadian small business owners what keeps them up at night and the answer is rarely competition or marketing. It's money. More specifically, it's the unpredictable gap between money coming in and money going out. Over 20% of small businesses in Canada are actively concerned about cash flow issues, and given how tight operating conditions have been, that number makes sense. Profitable businesses fail every year in this country. Not because the product wasn't good or the customers weren't there, but because the timing was off.

A cash flow cushion is how you protect yourself from that timing problem. It's not about hoarding cash or being conservative to the point of paralysis. It's about building the kind of financial breathing room that lets you make decisions from a position of stability rather than panic.

Here's how to actually do it.

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Start With a Realistic Picture of Your Cash Flow

You can't build a cushion if you don't know where the gaps are. The first step is getting honest about your monthly inflows and outflows. Not revenue projections, not what you hope to collect. Actual cash.

Map out your recurring fixed costs: rent, payroll, insurance, loan payments, subscriptions. Then layer in your variable costs: inventory, supplies, fuel, contractors. Finally, look at when your customers actually pay you. If you're invoicing net-30 or net-60, there's a real lag between completing work and seeing money. That lag is where businesses get into trouble.

Build a rolling 90-day cash flow forecast and update it every two weeks. You're looking for months where outflows spike or inflows dip. Payroll runs, GST/HST remittances, lease renewals, slow seasons: all of it shows up clearly when you're looking forward instead of reacting.

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Tighten Up What You Can Control

Before looking at outside financing, squeeze your existing cycle. Send invoices the same day work is completed. Offer a small early-payment discount if your margins allow for it (1-2% is enough to change behavior for most customers). Chase overdue accounts on a consistent schedule rather than waiting until you desperately need the money.

On the payables side, don't pay early out of habit. Know your terms and use them. If a supplier offers net-30 and you've been paying in five days, you're giving away cash float. Negotiate better terms when you can. Suppliers who value the relationship will often extend payment windows for reliable customers.

Take an honest look at inventory. Excess stock is cash sitting on a shelf. Float's 2025 Canadian Business Report found that average cash balances across Canadian businesses dropped nearly 5% while total debt stayed flat, meaning businesses are spending down reserves just to keep operating. That's a dangerous place to be when a slow month hits.

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Target a Cash Reserve, Then Build It Methodically

Most financial advisors suggest keeping three to six months of operating expenses in reserve. For many small businesses, that number feels unreachable. Start smaller. Even 30 days of operating expenses in a separate account changes the math significantly when something goes sideways.

The key is treating the reserve contribution like any other fixed expense. A set percentage of every deposit goes to the reserve account. Even 3-5% of monthly revenue, consistently applied, builds real cushion over a year or two.

If your business is seasonal, plan around your peaks. When revenue is strong, bank more than your baseline. Build the cushion before the slow months arrive, not after.

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Use Financing as a Strategic Tool, Not a Crisis Response

Here's something a lot of business owners get backwards: the best time to access financing is before you need it. When you're approaching a lender from a stable position, you have options. When you're in crisis, you don't.

Lines of credit work well for businesses with relatively predictable revenue patterns. Apply when things are going well, even if you don't intend to use the credit immediately. Having the facility in place means you can respond to opportunity or a cash dip without scrambling.

For businesses with strong daily or weekly sales volume but inconsistent bank lending access, a merchant cash advance can provide fast, flexible capital that repays in proportion to your sales. That structure is genuinely useful for managing cash flow because payments naturally flex with your revenue. For a closer look at how this type of funding fits a growing business, read benefits of a merchant cash advance for expansion.

For businesses in construction and trades, project timing creates serious cash flow volatility and receivables often lag months behind work performed. Know what your options are before you're staring down a payroll gap. Retailers carrying large inventory positions ahead of peak seasons can look at inventory and growth funding that moves with how their business actually cycles. 

The right type of fast business funding depends entirely on your business model. A restaurant has different needs than a trucking company. Knowing which products fit your situation, before you're under pressure, is part of building a real cushion strategy.

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Don't Overlook Your Credit Profile

Your ability to access affordable financing is directly tied to how lenders see you. If your credit has taken hits, whether personal or business, that limits your options and raises your cost of capital. But it doesn't eliminate them.

Alternative lenders evaluate businesses differently than traditional banks do. Revenue history, consistency, and industry matter as much or more than a clean credit score. Access-to-capital concerns among small businesses hit 29% in 2025, well above the historical average of 22%. That pressure is real, but it's also created a broader ecosystem of lenders who specialize in situations traditional banks won't touch.

If your credit has taken hits, you have more options than you think. It's practical knowledge worth having before you actually need it.

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Build the Habit, Not Just the Balance

A cash flow cushion isn't a one-time project. It's a discipline. The businesses that consistently weather downturns, seasonal dips, and unexpected costs are almost never the ones with the most revenue. They're the ones that made financial visibility and reserve-building a weekly habit, not an annual conversation with their accountant.

According to the federal government's Key Small Business Statistics report, small businesses contribute over 33% of Canada's private sector GDP and employ nearly half the private sector workforce. The stakes for getting this right extend well beyond any single balance sheet.

The cash isn't always there yet. But the plan for getting there can start today.

If you're looking for guidance on which financing options make sense for your business right now, the team at 2M7.ca is available to walk you through.

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July 24, 2019
September 20, 2026

Top 3 Small Business Risks to Avoid

Starting a new business can be an exciting and exhilarating experience, but sometimes small business owners get caught up wearing too many hats that they stumble into common business pitfalls. Avoid risks in your organization by learning the top small business threats.

Lack of Legal Expertise

Smaller businesses may not have the in-house legal expertise to read over contracts and consistently ensure legal compliance. Whether you decide to hire someone with legal experience or find an outsourced partner, small business owners should always feel confident they are protected against legal action.

Liability Concerns (Personal and Business)

Small business owners have to consider all the types of insurance they might need. From personal liability insurance to cyber insurance and home-based business insurance, there are unique insurance risks small businesses face that shouldn’t be overlooked. Without proper insurance, one unforeseen accident could sink your business before you have the time to grow it.

Unforeseen Interruptions

No matter how well you plan, something is going to go wrong. Whether it’s a cash flow gap, unexpected work delay, or a flood, there will eventually come a time when you will need additional funding or capital to get through the interruption. While a business loan might first come to mind, consider a merchant cash advance to get funding faster.If you are looking for an alternative funding solution made for small businesses, consider how a merchant cash advance can help you get back on track. Talk to one of our experts today.

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