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How to Attract Customers to Your Store in 2021

How to Attract Customers to Your Store in 2021

8
Sep 2021
12
May 2026

The world has moved into a brand new era of retail. COVID-19 has forced many businesses to move their operations online or risk bankruptcy. Such a drastic change in the global world of retail begs the question, do customers really want to visit retail stores in 2021? Well, let us be the first to tell you, yes they do. Online shopping might be convenient, but it can never offer the same experience as a retail store. So, with COVID-19 becoming more manageable in certain parts of the world, businesses have once again opened the physical doors for their customers and begun selling in stores. If you need to refresh your memory on how to attract customers to your stores in 2021, here are a few tips to help you out.

Cut Down on Customer Waiting Times

The number of COVID-19 patients may be decreasing, but the pandemic is far from over. People are still taking some precautionary measures, and the general public doesn't want to hang around your store waiting for their turn at the cashier. You should optimize the customer experience to make sure that individuals can come in, buy something, and leave within the span of a few minutes. This might not bring in new customers, but it will keep older ones returning.

Offer Incentives to Customers

E-commerce might not have the same feel. But, it's still superior when it comes to convenience. You need to give the shoppers an incentive to drive out to your store and actually spend time indoors. The world has gotten accustomed to shopping online, and you have to drag them out of their houses by offering incentives. This can be a coupon, a discount code, a buy one gets one free deal, etc. An example of this would be the Costco hotdogs. The store has been selling its hotdogs with a price tag of $1.50 since 1984. The company is honest about the fact that they're losing money annually because of the hotdogs, but it does give an incentive to individuals to visit the store and eventually buy products while they're there.

Curb Appeal

If you haven't opened your store in the past year or so, there's probably some cleaning to do. That's not all. You should definitely consider doing some renovating to offer customers a welcome sight. Also, keep your store clean and hygienic and make sure that your customers know that. Your visitors will always appreciate you abiding by COVID-19 SOPs even while the pandemic is declining.

Conclusion

Regardless of what strategies you employ to attract customers, it’s going to cost you and your business money. If you’re trying to get back up on your feet and regain some financial stability, 2M7 Financial Solutions can help you out. 2M7 offers merchant cash advances that can help businesses bounce back post-shutdown. We can provide your business with a merchant cash advance when you need it. Contact us today to learn more.

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Why a Merchant Cash Advance is Better than a Business Loan

When the Tool Has to Fit the Business, Not the Other Way Around

At some point, almost every small business owner in Canada has looked at a business loan and felt the gap between what the bank wants and what their business actually looks like. Too short a history. Too small an ask. Too little collateral. Too much paperwork for too slow a process. The loan was designed for a different kind of business, and you were left to figure out something else.

That something else, for a growing number of Canadian business owners, is a merchant cash advance.

This is not about settling for a second option. In a lot of situations, a merchant cash advance is simply the better tool. Understanding why starts with understanding what most business loans are actually built for.

Business Loans Were Not Designed With You in Mind

Traditional business loans are structured around large capital needs, extended approval timelines, and borrowers who can prove years of consistent financial history. Many institutional lenders will not begin a conversation below a certain loan threshold, often $100,000 or more. If you need $30,000 to cover a cash flow gap between two contracts, or $50,000 to lock in a supplier discount before it expires, it helps to understand what alternatives to a business loan actually exist before assuming a traditional loan is your only path. 

The qualification requirements compound the problem. Banks want detailed business plans, multiple years of financial statements, personal guarantees, and often collateral. For a business that is six months old and generating solid monthly revenue, that history simply does not exist yet. The bank sees risk where the business owner sees momentum.

A merchant cash advance evaluates different signals entirely. Providers look at your actual sales volume, typically your credit and debit card transaction history, and use that to determine what you can reasonably receive and repay. The business you have built is the application. You are not being asked to prove what you might eventually become.

Repayment That Moves With Your Business

One of the most significant differences between a business loan and a merchant cash advance is how repayment works. A loan comes with a fixed monthly obligation. It does not matter whether November was your quietest month in three years or whether a large receivable is still outstanding. The payment is due, and it is the same number it was last month.

A merchant cash advance repays as a percentage of your daily sales. When business is strong, more gets remitted and the advance gets paid down faster. When business slows, the remittance drops accordingly. Your obligations shrink with your revenue and recover when revenue does.

For businesses that operate with any kind of seasonal pattern, this distinction is not a minor detail. A retailer carrying inventory into the holiday season, a contractor waiting on a draw schedule, a restaurant navigating the stretch between summer and fall: all of these businesses face months where a fixed loan payment creates real strain. The flexible structure of a merchant cash advance removes that strain, replacing it with a repayment rhythm that reflects how the business is actually performing.

Accessible When You Are Just Getting Started

The businesses that most need capital are often the ones traditional lenders are least willing to fund. A business that has only been operating for a few months does not yet have the credit history or financial documentation that banks require. That does not mean the business is not viable. It means the track record has not accumulated yet.

Merchant cash advances are accessible to Canadian businesses that have been operating for as little as three months and are generating consistent monthly revenue. The bar is set around what you are doing now, not what you were doing two years ago. For newer businesses already gaining traction, that is a meaningful difference.

It also means that an MCA can be used proactively, before a cash gap turns into a crisis. Business owners who understand their financing options ahead of time are the ones who can move quickly when a real opportunity appears: hire before the busy season, lock in inventory pricing, or cover a short-term gap without pulling from personal funds or slowing operations down.

No Hidden Fees, No Runaround

One of the quieter frustrations with traditional lending is that the real cost of a loan often does not become clear until you are already committed to it. Fees buried in fine print, penalties for early repayment, and compounding interest structures make it difficult to know upfront what you are actually agreeing to.

2M7's approach is different, and that commitment is not just marketing. You see what you will pay before you sign, and that is all you pay. No prepayment penalties, no hidden fees, no financial gibberish. For a business owner trying to make a clear-eyed decision about capital, that transparency matters.

The Right Tool for the Right Moment

A business loan has its place. For large, long-horizon capital investments where extended repayment timelines make sense, it can be the right answer. But for the specific pressures most small businesses in Canada actually face, tight cash flow windows, seasonal cycles, growth that is moving faster than receivables, a merchant cash advance is built closer to the shape of the problem.

If you want to understand what an advance might look like for your situation, 2M7 is ready to walk through it with you.

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May 25, 2026

Why Profitable Businesses Still Run Out of Cash

It's a strange kind of stress to run a business that looks healthy on paper while you quietly panic about cash. The numbers say you're profitable, but the bank account tells a different story.  The gap between those two things is what you need to take into account.

Profit is a calculation. Cash is a Reality.

Your profit and loss statement records revenue when it's earned, not when it's actually received. For example, you invoice a client for $40,000 in October and that sale shows up as October revenue. But if payment terms are net 60, the cash may not land in your account until December. In the meantime you still pay your team, your suppliers and your rent with funds you only technically have. 

Accounting recognizes income on an accrual basis, your landlord does not.

The Timing Gap That Catches Businesses Off Guard

Cash flow is essentially the space between when money goes out and when money comes in. In an ideal world, those two things line up. In practice, they almost never do.

A construction company wins a big project. Materials and labour costs start immediately. The client pays in stages, or at completion. The contractor can be running a healthy margin on paper while being perpetually short on operating funds.

A retailer loads up on inventory before a peak season. Cash leaves weeks before any sales come in. If the season underperforms, that inventory sitting on shelves represents a real cash problem.

A service business bills clients at the end of the month and chases payment for 30, 45, sometimes 90 days. Every dollar in accounts receivable is a dollar that can't cover today's expenses.

None of these businesses are failing. In fact, they might actually be growing. The thing is, growth itself creates cash pressure, because growth requires spending before earning.

Five Reasons Cash Disappears in Profitable Businesses

1. Slow-paying customers: Extended payment terms are normal in many industries, but they transfer the financing burden onto the seller. When you allow net-30 or net-60 terms, you're effectively lending money to your clients interest-free.

2. Rapid growth: This one surprises people. When a business grows quickly, it has to spend more on inventory, staff, materials, and overhead before the revenue from that growth actually arrives. Fast-growing businesses are particularly vulnerable to cash shortages precisely because demand is high.

3. Seasonal revenue patterns: Businesses that peak in certain months, retail over the holidays, landscaping in summer, hospitality in tourist season, often need to spend during slow periods to be ready when things pick up. The cash timing rarely works out cleanly.

4. Large capital purchases: Buying equipment, vehicles, or making leasehold improvements hits cash immediately but shows up as depreciation slowly on the books. The profit looks fine. The bank balance looks rough.

5. Debt repayment obligations: Loan payments, lines of credit, and lease obligations come out of cash, not profit. A business can report solid earnings while being genuinely stretched by its repayment schedule.

The Statement Nobody Reads Closely Enough

Every business has three core financial statements: the income statement (profit and loss), the balance sheet, and the cash flow statement. Most owners pay close attention to the first one. The cash flow statement is where the real story lives.

It shows the actual movement of money through operations, investing activities, and financing. A business can show positive net income while burning through cash every month. The two statements can tell completely opposite stories at the same time.

If you're not reviewing your cash flow statement regularly, you're missing a significant part of the picture.

How to Spot a Problem Before It Becomes a Crisis

A few practical things worth tracking:

Your cash conversion cycle measures how long it takes to turn inventory or work-in-progress into collected cash. The longer that cycle runs, the more working capital you need just to sustain normal operations.

Your accounts receivable aging report shows who owes you money and how long they've owed it. Receivables piling up past 60 days are cash sitting in limbo.

A 13-week cash forecast sounds like something only larger companies bother with, but it's useful at any size. Knowing what's coming in and going out over the next quarter gives you time to act before a shortfall actually hits.

What Business Owners Actually Do About It

Some of it is operational: tighten up invoicing, follow up on receivables more consistently, negotiate better terms with suppliers, watch inventory levels. Those things help and are worth doing.

But sometimes the timing gap is structural. It's not a sign that anything is broken. It's a sign that the business operates in a model where cash collection lags behind cash spending. In those cases, external working capital is a legitimate and practical tool, not a last resort.

Lines of credit, invoice financing, and merchant cash advances exist for exactly this reason: to bridge the gap between when you earn and when you collect, so operations don't have to stall in the meantime.

Worth keeping in mind: a business that needs outside capital because it's struggling is a very different situation from one that needs it because it's growing faster than its cash cycle can keep up with. Those two things can look similar from the outside, but they're not the same problem at all.

What Actually Matters Here 

Profit tells you whether your business model works. Cash flow tells you whether the business can survive long enough to prove it.

Running a profitable business that's tight on cash isn't necessarily a sign that something's wrong. It may just be the reality of operating in the space between earned and received, which is one of the oldest tensions in commerce. The owners who handle it best tend to be the ones who understand it clearly enough to plan around it.

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5 Ways to Build Engaging Relationships with Your Clients

It shouldn’t come as a surprise that you need to build trust with your clients to drive sales. People buy from companies they trust, and you have to earn that trust. For most companies, that means building engaging relationships with clients over time. The more you interact with the client, the more opportunities you have to convince them to trust you.Building relationships is easier said than done. These five methods could help you engage with your clients on a deeper level.

Ask Questions and Get Answers

When was the last time you took a customer survey? Companies shouldn’t shy away from getting feedback from their clients. Ask the people you work with what you do well and where you can improve. It’s important to put that feedback into action. When your clients see you’re listening, they’ll feel their input really matters.

Go Above and Beyond

When you receive exceptional service, it stands out in your mind. You should aim to exceed your clients’ expectations at every turn. By doing so, you show how important the client is to you.

Communicate and Connect to Build Engaging Relationships

Have you ever watched a video or read an article, and thought, “This client needs to see this”? You should attend to clients’ needs this way. It’s part of communicating and connecting with people on a human level. By sharing content or sending an email to check-in, you can more easily build engaging relationships with your clients.

Show Appreciation

Everyone likes to feel important, and your clients are important to you. Show your appreciation by providing a loyalty program or a special offer.

Remember Patience is a Virtue

Today’s customers don’t like being pitched to, so cultivate patience instead. A client may not be ready to buy today. They may need more information. That’s okay. You can support them by answering questions and sharing information. By being helpful, not pushy, you’ll build trust and relationships with your clients.

Finance Your Relationship-Building Program

Building relationships drives sales and company growth. Conducting a survey or starting a loyalty program can cost though. Learn how a merchant cash advance could help you build better relationships.

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